General Information
How many stars is the hotel?
4 Stars
What are your check-in and check-out times?
Check-in time is 2:00 pm Check-out time is 12:00 noon
Can I request early check-in or late check-out?
Early check-in is subject to room availability. Late check-out is subject to room availability and the charges are as follows: Check out before 6.00 pm: 50% charge (based on overnight rate) Check out after 6.00 pm: Full overnight rate (same)
Do you have a pet policy?
Unfortunately, pets are not permitted at Citrus Suites Sukhumvit 6.
What is the hotel’s policy regarding children?
There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding. If an extra bed is required, regardless of age, will be cost THB 1,000 Nett inclusive of breakfast. Children 5 years and below take breakfast for free.
Is there parking available
Yes, we provide complimentary parking for hotel guests. Parking is subject to availability, so please let us know if you’ll need a spot when making your reservation.
Do you have accessible rooms?
Yes, We have accessible rooms with features like wider doorways and bathroom grab bars. Please let us know your needs when booking.
Room Amenities
Is Wi-Fi available in the rooms?
Complimentary high-speed Wi-Fi is available in all rooms and throughout the hotel.
Can I request extra beds or baby cots?
If an extra bed is required, regardless of age, will be cost THB 1,000 Nett inclusive of breakfast. Children 5 years and below take breakfast for free. Baby cots are available upon request and are free of charge.
Do you have 24-hour room service?
No, we don’t have 24-hour room service.
Does the hotel have a smoking/non-smoking policy?
Our hotel has designated smoking and non-smoking areas. Smoking is prohibited in non-smoking rooms and areas.
Facilities and Services
Can I store my luggage if I arrive early or leave after check-out?
Yes, we offer complimentary luggage storage for early arrivals and late departures.
Does the hotel have a pool, gym, or spa?
Yes, we have a rooftop pool and a fully-equipped fitness center for guest use.
Does the hotel provide currency exchange services?
No, we don’t have but the bank is nearby for currency exchange.
Dining and Food Services
Does the hotel have a restaurant or bar?
Yes, we have a restaurant serving a variety of international and Thai dishes, as well as a rooftop bar.
Is breakfast included in the room rate?
Breakfast is included in select room rates. Please check your booking details or contact us to confirm.
Is room service available?
Yes, room service is available during restaurant hours.
Location and Transportation
How can I get to the hotel from Bangkok International Airport?
The hotel is a 30-40-minute drive from Suvarnabhumi International Airport. Taxis, airport shuttles, and the airport rail link are available.
Is there a shuttle service to/from the airport?
We offer airport transfer services at an additional cost. Please contact us to arrange your pick-up or drop-off.
How far is the property from the Skytrain?
The Nana BTS Skytrain station is a 5-minute walk from the hotel, providing easy access to key Bangkok areas.
How close is the hotel to popular attractions in Bangkok?
The hotel is centrally located near popular attractions such as Terminal 21, Central Embassy, and EmQuartier shopping malls literally on your doorstep to Skytrain or a 10-minute drive.
Booking and Payment
What is the best way to book a room to get the best rate?
Booking directly through our website offers the best rates and exclusive benefits.
What are the types of credit cards accepted during the booking process?
We accept all the universally accepted credit cards during the booking process like MasterCard, Visa, and Amex.
Are my credit card details necessary when making a reservation?
Yes, to guarantee the reservation only
Will my credit card be charged?
We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorization from the guest. However, select packages may require full prepayment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.
How safe are credit card details that are submitted online?
Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us. For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via email. However, credit card information will still be required to guarantee the reservation.